Maid Service

MAID SERVICE IN SOUTH WEST LONDON

KITCHEN CLEANING

  • Clean and sanitise all surfaces
  • Clean hob / extractor fan
  • Clean all kitchen appliances
  • Clean kitchen sink
  • Clean skirting boards, radiators
  • Clean light shades, light switches
  • Wipe doors
  • Empty and clean bins
  • Dust ceiling, cobwebs (where reachable)
  • Vacuum and mop floor

SITTING AND DINING ROOM

  • Dust all reachable surfaces
  • Polish figurines, pictures, mirrors
  • Wipe all applicable furniture 
  • Move small furniture around
  • Clean skirting boards, radiators
  • Clean light shades, light switches
  • Wipe doors
  • Empty and clean bins
  • Dust ceiling, cobwebs (where reachable)
  • Vacuum and mop floor

BEDROOM CLEANING

  • Dust all reachable surfaces
  • Polish figurines, pictures, mirrors
  • Wipe all applicable furniture 
  • Move small furniture around
  • Clean skirting boards, radiators
  • Clean light shades, light switches
  • Wipe doors
  • Empty and clean bins
  • Dust ceiling, cobwebs (where reachable)
  • Vacuum and mop floor

BATHROOM CLEANING

  • Sanitise all reachable tiled surfaces
  • Clean all bathroom appliances
  • Clean bathroom sink
  • Clean toilet bowl inside and out
  • Wipe doors
  • Clean skirting boards, radiators
  • Empty and clean bins
  • Vacuum and mop floor

COMMUNAL AREAS

  • Dust all reachable surfaces
  • Polish pictures, mirrors
  • Clean landing, staircase, banister
  • Clean front door and porch
  • Clean skirting boards, radiators
  • Clean light shades, light switches
  • Dust ceiling, cobwebs (where reachable)
  • Vacuum and mop the floor

EXTRA CLEANING TASKS. NO ADDITIONAL CHARGE.

  • Fridge Cleaning
  • Cooker Cleaning
  • Bed Changing
  • Laundry Service
  • Folding Up Clothing
  • Ironing Service
  • Wardrobe Organising
  • Cupboards Internal Cleaning
  • Blinds / Window Internal Cleaning

WHO IS YOUR ASSIGNED CLEANER?

  • Carefully Selected and Interviewed
  • Vetted and Insured
  • Courteous and Friendly
  • Knowledgeable and Committed
  • Professionally Trained and Experienced
  • Instructed in Key Holding Safety Policy
  • Inducted in Health and Safety
  • Trialled on the Initial Session

WHAT ARE YOUR BENEFITS?

  • Free Initial Meeting To Discuss Your Requirements
  • Flexible Schedule Options
  • Accommodating Schedule Changes
  • Affordable Prices and Special Offers
  • Daily Housekeeping and Domestic Cleaning Routine
  • Customised Task List To Target Specific Areas
  • Extra Maid Tasks – No Additional Charge
  • Assigned Professional Regular Housekeeper
  • Trained Substitute Cleaners For Holiday/Sick Leave
  • Dedicated Supervisor And Account Manager
  • Professional Cleaning Advice
  • No minimum term contract. Only 1 month notice.

Maid Service Prices

Maid Service  Start from £14.00 p/h

No Additional Charge for the Extra Cleaning Tasks in the Task List

Additional Charge for Carpet Cleaning and Window External Cleaning 

Please Note:

  • For Maid Service all cleaning detergents, tools and equipment are to be supplied from our Recommended List by the customer. 
  • For additional price cleaning detergents and tools can be supplied by the assigned cleaner.
  • Daily or more than one visit per week
  • Ongoing scheduled appointments
  • Extra Cleaning Tasks. No Additional Charge
  • Same cleaner every time.

KEEP CALM AND DO THE THINGS YOU LOVE MOST. OUR HOUSEKEEPERS WILL TAKE CARE OF THE REST.

Nowadays the busy and hectic lifestyle with countless work and family errands can be quite challenging, so having a dedicated housekeepers to take care of all day to day chores and home organisation can make all the difference. There is no feeling quite like coming home from work and walking into a cosy and sparkling clean home.

TRIAL YOUR ASSIGNED HOUSEKEEPER BEFORE COMMITTING TO THE SERVICE.

One of our dedicated team members will meet you prior the cleaning to discuss your individual requirements and advise you how best to proceed. This is a free estimation and quotation without any obligations. We aim to get detailed instructions about your home environment and specifics along with your preferences to create a customised task list. 

Matching you with one of our professional housekeepers, that will best suit you and your schedule, is the most important factor for the efficient cleaning arrangement.

Luxenta Cleaning offer flexible cleaning appointments with your suitable days and time in mind with no minimum term contract, only 1 month notice.

QUALITY CONTROL CHECKS. CUSTOMER SATISFACTION.

Trust our Office Administrators to hear out all your queries and concerns and find the right solution for you. It is very vital that the cleaning arrangement is sufficient and satisfactory so if you have any complaints we will redo all shortcomings free of charge.

A dedicated Supervisor will do Quality Control Checks on a regular basis to evaluate the cleaning routine, make sure that it is efficient and advise on any improvements on the long run. As a priceless tool, the communication is constant in our business.

NEW CLEANING PRACTICES.

Luxenta Cleaning implement new technology with healthy and effective practices to prevent cross contamination during the cleaning process. We put in place colour coded system and recommend the usage of microfibre cleaning clothes and tools divided in the different areas.

ONE CALL CLEANS IT ALL. BECAUSE WE CARE.

The Maid Service has been designed to cater to those of you who require personalised and detailed housekeeping with daily or more than one visit per week on part time or full time basis. Trust in your assigned housekeeper to follow your requirements and any special instructions to the last detail, applying multitasking, common sense and professionalism. The Maid Task List include domestic cleaning with additional cleaning services to manage the household through and through.

COMPETITIVE PRICES. EXCELLENT VALUE FOR MONEY..

Our Maid Service Prices, starting as low as £14.00 per hour, are set with absolute transparency and No Hidden Charges. We will estimate the Quotation once we have all information about the job. Due to the increase of responsibility, the level of experience and the commitment given by our housekeepers, the cleaning rates are slightly higher as compared to a regular domestic cleaner. 

We keep you updated on the cleaning process and discuss any last minute changes with you. We kindly ask you to provide all required cleaning supplies from our recommended list. If you are not able to restock the cleaning staff, your housekeeper can do that for additional price.

HOUSE CLEANING EXPERTS. PROFESSIONAL ADVICE.

Luxenta Housekeepers are passionate and hard working individuals with knowledge and long term experience. Countless cleaning tips would be shared freely with you as what are the best products to use – keeping you always at the forefront of our minds and saving you time, efforts and lots of money for chemical detergents. Your needs are our priority!

We support “go green” lifestyle and promote eco friendly and natural cleaning methods, using baking soda, lemon, vinegar, essential oils etc. You would be surprised how sometimes the simplest solution is the right one.

Maid Service FAQs

What are your housekeepers working hours?

Our housekeepers are available from 8:00 until 19:00. On some occasions, depending on location (mainly), your housekeeper can arrive by 7:00-7:30 in the morning. Please contact us for enquiries out of working hours and we will find a solution for you.

Do I have to stay at home when the housekeeper visits?

No, that is not required. All Luxenta cleaners are fully vetted and insured, as well as experienced and reliable so that you can leave your housekeeper to complete the cleaning unsupervised. Make sure that you arrange access to the property at the agreed time. By your choosing you can provide your housekeeper with a set of keys.

Will I have the same housekeeper on each visit? What happens if my housekeeper is on holiday or sick leave?

You will be assigned the same housekeeper for your cleaning schedule. We believe that building a relationship based on reliability, consistency and confidence with a person is the best cleaning arrangement. On the occasions of holiday or sick leave a replacement housekeeper will be arranged, if that’s required by you. We guarantee for the efficiency of the replacement staff, who will be fully instructed on your requirements. Please note that depending on the availability the substitute cleanings might be completed on different days.

Can I trust your cleaners and give a set of keys of my home? What happens when my housekeeper is away?

You can give a set of keys to your assigned housekeeper at any point from the start of the cleaning arrangement. Your assigned housekeeper is the key holder. You also have the option to arrange access by giving specific instructions for a safe key box. Your keys are in the office for safekeeping when your housekeeper is away and will be handed over to the replacement cleaner by your explicit consent. All Luxenta cleaners are vetted, insured and reference checked. You can rely on us to keep your home safe and secure, while working on your premises.

Can the housekeeper get along with pets?

All Luxenta cleaners are happy to work in home environments, where friendly pets are present. Please let us know beforehand and give any relevant instructions for your pet care so we can take it into consideration when customising your task list.

Are there any tasks that my housekeeper can not perform?

Yes, please be advised that due to health and safety your housekeeper should not be expected to: lift heavy items, clean surfaces outside of normal reach, clean exterior windows, garages and patios; undertake gardening work. You can book our window cleaner for the outside windows.

Do I need to arrange a parking permit for my assigned housekeeper?

All Luxenta cleaners use public transportation to reach their destinations. The jobs are scheduled by proximity with no more than 1 hour for travelling. The only thing you need to do is choose a convenient day and time at which your sessions will take place.

What if I need to reschedule or cancel a cleaning session?

You may cancel any scheduled cleaning appointments up to five workings days prior with no cancellation charges. In the event of cancellation without prior notice, cancellation fees apply. Please read the Terms & Conditions/Cancellation “Section 9” for detailed information about our Cancellation policy.

What payment methods do you accept?

The payment for the cleaning service is due after the session is completed and can be arranged by cash or by bank transfer. In case you prefer to pay by bank for your regular cleaning service, you will receive instructions for a split payment between Luxenta Cleaning and the Cleaner as self employed. All charges are included in the cleaning rates and there are no hidden extra charges.

What areas do you cover?

Luxenta Cleaning provide Professional Cleaners in South London, South West London and some areas in Central London.

Our services can be found in the following postcodes:

 W4, W6, W12, SW1X

 SW2 – SW20

 SE19, SE27, SE24

 SM1 – SM7

 CR0, CR2, CR4, CR8

 

If you are not in these areas, please do not hesitate to call us at 02039635455. We will find a solution for you!

How do you vet your housekeepers?

All Luxenta Cleaners are interviewed in person and vetted, covering the following checks: proof of address, identifications, permission to work in UK, work references, check of cleaning tasks skills. All housekeepers undergo our professional training program.

Can I specify the days for the cleaning visits?

You can specify the suitable cleaning days and we do our best to accommodate that in your weekly schedule. Your housekeeper will follow the same schedule going forward.

Do you offer a trial cleaning session before I can commit to your Maid service?

After the free initial meeting or discussion, where we go through all your requirements and customise your task list, we will send a housekeeper for a trial before she is assigned to you for regular visits. You do not have to commit to any Term Contract. By choosing to go ahead with the regular cleaning service, our Terms and Conditions apply automatically.

Do I need to pay extra if I want the cleaning done at the weekend? Or if my cleaning falls on public holidays?

The same rates apply with no additional charges for cleanings at the weekend or on public holidays. Please browse Prices for full information.

Do you provide the cleaning products and equipment?

You will receive a list with recommended cleaning supplies, which are required for the Maid service on regular basis. On occasion your assigned housekeeper can get all cleaning products for additional price (using your equipment/ vacuum cleaner and mop).

Can I change the duration of my regular cleaning sessions?

You can change the duration of your regular cleaning sessions at any point to suit your requirements. The frequency of the regular cleaning visits can be changed taking into consideration your new circumstances.

What if I am not happy with the service?

If you have any complaints please contact the office within 24 hours of completion of the cleaning session. The housekeeper will re-clean the areas in question free of charge. We do our best to provide the highest quality of cleaning service and make sure to hear back from you after the session to ensure that you are fully satisfied and happy. If you are not completely satisfied we can offer to assign a new housekeeper. To find out more please read the Terms and Conditions/ Complaints “Section 4”.

What if something is damaged during the cleaning? Do you have insurance?

Luxenta Cleaning Limited is fully insured with Liability Policy Insurance. We take full responsibility for any damages or breakages caused during the cleaning. Any damages should be reported by the customer within 24 hours after completion of the cleaning session. All Luxenta cleaners have been instructed to report any issues during the cleaning. Please read the full information in our Terms and Conditions/ Liability “Section 6”.

How shall I proceed if I want to terminate the cleaning service?

For all regular cleaning services, we require notice of 30 days to terminate the agreement with you, in which event all cleaning appointments scheduled in this period stand. In the event of immediate cancellation penalty fees apply. To find out more please read the Terms and Conditions/ Cancellation “Section 9.1.1.”.

Book along your Maid Service

Social Media

   

Proud Members of

Contact Us

Tel: 0203 963 5455
Mobile: 07399 415484  

               07399 415503

Email: info@luxentacleaning.co.uk

Address:
43 Heaton Road,
Mitcham, Surrey​​
CR4 2BW

Unit 4 A Ground floor,
College Mews, St. Ann’s Hill, 
Wandsworth, London
SW18 2SJ